Privacy Policy

Information We Collect

Personal Information

When you sign up for MileX, we collect:

• Email address
• Display name (if provided)
• Authentication information (securely managed through Firebase)
• Marketing preferences

Service Usage Information

When you use our services, we collect:

• Airline program preferences
• Mile balance information (as entered by you)
• Survey responses regarding cash-out and trading preferences
• Waitlist position and related activity

Automatically Collected Information

When you visit our site, we automatically collect:

• IP address (anonymized)
• Browser and device information
• Pages viewed and features used
• Referring websites
• Time spent on our site

We collect this information using cookies and similar technologies. For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize the website experience
• Facilitate waitlist management and provide status updates

Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, we collect and process your personal data only where we have a legal basis for doing so. The legal bases depend on the services you use and how you use them. This means we collect and use your information only:

• To fulfill our contractual obligations to you
• To comply with legal obligations
• When we have legitimate interests in processing your information (which are not overridden by your data protection interests or rights and freedoms)
• When you have given your consent

How We Share Your Information

We may share your personal information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your personal information for other purposes with your consent.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

We do not sell your personal information to third parties.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You can request that we erase your personal information under certain conditions.
• Restriction: You can request that we restrict the processing of your personal information under certain conditions.
• Object: You can object to our processing of your personal information under certain conditions.
• Data Portability: You can request that we transfer the data we've collected to another organization or directly to you under certain conditions.

You can exercise these rights by visiting your Profile settings or by contacting us using the information provided in the "Contact Us" section below.

If you are located in the European Union or European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

For transfers from the EU/EEA to countries not considered adequate by the European Commission, we ensure appropriate safeguards, such as standard contractual clauses, are in place.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If we discover that a child under 18 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: privacy@milex.com
• By visiting the Contact page on our website: milex.com/contact